Whistleblowing channel

At EGISA we are committed to integrity, transparency and respect in all our operations. We act fairly, honestly and responsibly, fostering a safe, ethical and inclusive working environment for our employees, customers and business partners.

This commitment has always been the cornerstone of our company and has shaped our Code of Ethics, an essential guide that protects EGISA’s identity and mission, guiding our actions in accordance with the ethical principles and fundamental values we promote.

As part of this commitment, we have implemented a Whistleblowing channel, a secure and confidential space where anyone can report anonymously or by name (depending on their preference) possible irregularities or non-compliance within the organisation. This channel complies with the provisions of Spanish Law 2/2023, of 20 February, which regulates the protection of people who report breaches of regulations and the fight against corruption.

Your cooperation is essential to prevent and correct misconduct, thus ensuring a working environment based on ethics and respect.

What can be reported through this channel?

This whistleblowing channel is available to report any action that violates legal regulations, EGISA’s Code of Ethics or any other internal regulations in force, including:

⦁ Fraud, corruption and anti-competitive practices: Bribery, embezzlement or any dishonest conduct. Anti-competitive actions.
⦁ Discrimination and harassment: Any kind of harassment, unequal treatment or discrimination in the workplace.
⦁ Unfair working conditions: Infringement of rights related to working hours, pay, work-life balance or any other condition of employment.
⦁ Human rights violations: Any conduct that violates the dignity and fundamental rights of individuals.
⦁ Damage to the environment: Actions that may have a negative environmental impact.
⦁ Safety, health and hygiene at work: non-compliance with occupational risk prevention or inadequate working conditions.
⦁ Information security and data protection: Misuse of personal data or non-compliance with digital security regulations.
⦁ Other criminal or administrative infringements.

All communications received will be treated with the utmost diligence, ensuring confidentiality, anonymity (if preferred) and the absence of any retaliation for those who make a report in good faith.

How to send a notification/alert?

We provide you with two completely confidential ways to report any irregularities:

Option 1: using the Co-Resol app

  1. Download the Co-Resol app, available for free on the App Store and Google Play.
  2. Click on the ‘Just Click’ button and enter the EGISA code. A ‘click’ is equivalent to a notification or alert.
  3. Select the message recipient. If you are not sure who to contact, don't worry, any of the interlocutors will redirect you to the appropriate person, always respecting confidentiality.
  4. Write your message in as much detail as possible. You can attach images or documents if necessary.
  5. Identify yourself or select the "ANONYMOUS CLICK" option. In both cases, you must accept the Privacy Policy.
  6. Once the notification has been sent, you will receive an acknowledgement of receipt.
  7. You will be able to track your ‘click’ through a secure chat, which you can access from the home screen of the app.

Option 2: using the Co-Resol website

If you prefer not to download the app, you can also send your notification via the Co-Resol website:

https://co-resol.bcnresol.com/webclick

  • Click on the ‘Just Click’ button and enter the EGISA code. A ‘click’ is equivalent to a notification or alert.
  • Select the message recipient. If you are not sure who to contact, don't worry, any of the interlocutors will redirect you to the appropriate person, always respecting confidentiality.
  • Write your message in detail. You can attach images or documents if necessary.
  • Identify yourself or choose the ‘ANONYMOUS CLICK’ option, accepting the Privacy Policy.
  • You will receive a unique identifier code and password, which you will need to keep for secure communication.
  • To follow the status of your notification, log in to the website and enter your code and password in ‘Access a previous click’.

Ensuring confidentiality

We know that confidentiality is key to ensuring that anyone can report without fear of reprisal. At EGISA, we ensure that all reports will be treated with the utmost discretion and protection, in line with Spanish Law 2/2023. In addition, you have the option to report anonymously, if you wish.

What happens after sending a notification?

Fair investigation process

  • Upon receipt of the alert, EGISA will analyse the information and conduct an objective, diligent and fair investigation.
  • Respect for the rights of all persons involved shall be guaranteed, while maintaining the presumption of innocence.

Protection against retaliation

  • EGISA does not tolerate any form of retaliation against those who report irregularities in good faith.
  • Any act of retaliation will be treated as a serious or very serious misconduct, with appropriate disciplinary action.

Resolution and follow-up

  • Once the investigation is completed, the necessary actions will be taken to correct and prevent future irregularities.
  • Unless there are legal or judicial restrictions, the complainant shall be informed of the progress and resolution of the case.